Returns & Exchanges Policy
At Kpop Nara, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, you can return it within 14 days of delivery for a full refund or exchange.
1
Verify Eligibility
Ensure your item is in its original, unopened packaging with all inclusions like photocards and posters intact.
2
Submit a Request
Contact our support team with your order number and a clear unboxing video as proof of damage or defect.
3
Pack and Ship
Once approved, securely pack the items and ship them to the return address provided by our customer service team.
4
Receive Refund
After we inspect the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing